vipgame FAQ – Frequently Asked Questions

Two-Factor Authentication (2FA) is not mandatory, but it is strongly recommended. With 2FA enabled, even if someone knows your password, they still cannot access your account — the second verification code is sent only to your phone.

Steps to enable 2FA:

From that point on, every login will require both your email-password and a code from your Authenticator app. The code refreshes every 30 seconds, so enter it promptly.

After logging in to vipgame, you can update your profile information — though some changes may require additional verification.

General steps to update your profile:

Vipgame tournament and leaderboard events generally run on weekly or monthly cycles. Participation is usually free, though certain games may require a minimum bet.

How points are calculated (general structure):

• You typically earn 1 point for every ৳100 wagered. This rate may vary for specific events.
• Bonus points are awarded when you bet on designated slots or games – typically at a 2× or 3× multiplier.
• Bonus points may be added when you hit a big win or trigger certain features.
• Leaderboard positions are updated in real time.

Prize distribution: Prizes are typically credited to your account within 24–72 hours after a tournament ends. Rewards may come as cash, bonus credits, or free spins. Each tournament has its own specific rules listed on the event page – read them before participating.

How to join: Log in → Go to the Promotions or Events section → Find the active tournament → Click "Join" → Play the designated games.

After registering with vipgame, most gaming platforms offer a welcome bonus. This bonus is typically tied to your first deposit.

General terms for receiving a welcome bonus:

• Minimum deposit: Typically, an initial deposit of ৳500 – ৳1,000 or equivalent is required.
• Bonus rate: Typically 100%–200% of your first deposit, subject to a maximum cap (e.g., up to ৳10,000).
• Wagering Requirement: Bonus funds cannot be withdrawn directly. They become eligible for withdrawal only after wagering 30×–40× the bonus amount.
• Validity: If the wagering requirement is not met within 30 days of the bonus being credited, the bonus will be forfeited.
• Game Restrictions: Some bonuses are only valid on specific slots or games and may not apply to table games.

On vipgame and most gaming platforms One account per person only Permitted. However, one person cannot hold multiple accounts.

Can two people in the same household have separate accounts?

Yes, you can – but the following conditions apply:

• Each person must have a separate email address.
• Both individuals must have separate mobile numbers.
• Both individuals must each be 18 years of age or older.
• Logging into two accounts alternately from the same device may trigger the platform's security system to flag the activity for review.

Consequences of duplicate accounts: If a single person opens multiple accounts, all of those accounts may be permanently suspended and any accumulated bonuses forfeited. This is treated as fraud against the platform.

To be sure, read the "Multiple Accounts" section in the Terms & Conditions of the relevant platform.

Free spins and daily login bonuses are two separate types of offers. Both need to be actively claimed — they are not always credited automatically.

Common ways to get free spins:

• Deposit Bonus: Making a set deposit amount each week or month may earn you free spins as a reward.
• Promo code: If you have a promo code from vipgame or an affiliated platform, enter it in the Cashier or Promotions section to add free spins to your account.
• Wagering on specific games: Place a set amount of bets on selected slots to unlock free spin rewards.

Daily Sign-In (Check-In) Bonus:

Important: Winnings from free spins are also generally subject to wagering requirements (typically 20×–40×). Check the expiry date and list of eligible games before claiming.